Refund and Returns Policy

Effective Date: December 26, 2024

At ChicXMist, we strive to ensure that you are completely satisfied with your purchase. If, for any reason, you are not fully satisfied with your order, we are here to assist you. Please take the time to read our Refund and Returns Policy below to understand how we handle returns, exchanges, and refunds.

1. General Information

We offer a 30-day return and refund policy for items purchased from our website, ChicXMist.com. You can return most new, unopened items within 30 days of delivery for a full refund or exchange. Please review the specific conditions outlined below.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • Return Window: Returns must be requested within 30 days of receiving your order.
  • Condition of Items: The items must be unused, uninstalled, and in the same condition as when they were received, including all original packaging, accessories, manuals, and documentation.
  • Proof of Purchase: A valid proof of purchase, such as your order number or receipt, must accompany the return.
  • Return Authorization: You must contact us to initiate a return request. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.

Items that do not meet the return conditions, such as products that are used, altered, or damaged, will not be accepted for returns.

3. Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

  • Products that have been installed or used.
  • Custom or special orders made according to your specifications.
  • Gift cards or items marked as non-returnable at the time of purchase.
  • Products that have been altered, damaged, or used in any way after delivery.

4. Return Process

To initiate a return:

  1. Contact Us: Reach out to our customer support team via email at support@chicxmist.com or call us at (803) 555-7283. Provide your order number, a description of the item, and the reason for the return.
  2. Return Authorization: Once your return request is reviewed, we will send you an RMA (Return Merchandise Authorization) number along with detailed instructions for returning the product.
  3. Package the Item: Carefully package the item in its original packaging to prevent damage during return shipping. Ensure that all components, accessories, and manuals are included.
  4. Ship the Item Back: Send the item to the provided return address. You will be responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., defective items or wrong product sent).
  5. Tracking Number: We recommend using a trackable shipping service or purchasing shipping insurance for items over $75. ChicXMist cannot guarantee receipt of returned items without tracking.

5. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If your return is approved, we will process the refund to your original payment method. Refunds may take 5-7 business days to appear in your account, depending on your payment provider.

Refunds will be issued for the cost of the product only, excluding the original shipping costs unless the return was due to our error (e.g., defective or incorrect item).

6. Exchanges

If you would like to exchange an item for a different model, size, or color, please follow the return process outlined above. Once the original item is returned and refunded, you can place a new order for the desired product.

Exchanges are subject to availability and must be processed within the 30-day return window.

7. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of receiving your order. We will provide you with a pre-paid return shipping label and a full refund or exchange for the defective or incorrect item.

To expedite this process, please provide:

  • A detailed description of the issue
  • Photos or videos showing the defect or incorrect item

We will cover the cost of return shipping for defective or incorrect products, and we will either send you a replacement item or issue a full refund.

8. Cancellations

If you wish to cancel an order, please contact us as soon as possible. Orders that have already been processed or shipped cannot be canceled. If you cancel an order before it ships, you will receive a full refund.

9. Restocking Fee

A restocking fee of up to 15% may apply to returns for non-defective items. This fee will be deducted from your refund amount. Restocking fees are charged for returns that are due to customer preference, such as ordering the wrong product.

10. Shipping Costs for Returns

Customers are responsible for the return shipping costs unless the return is due to a mistake on our part (such as sending the wrong item or a defective product). If you receive an incorrect or defective product, we will cover the cost of return shipping.

For exchanges, the customer is responsible for both the return shipping costs and any additional shipping fees for the replacement item.

11. International Returns

If you are returning an international order, you are responsible for all return shipping fees and customs duties. Refunds for international orders will only be processed after the returned items are received and inspected.

12. Return Address

Please ship all returns to the following address:

ChicXMist Returns Department
102 Oak Ridge Drive
Columbia, SC 29223
United States

Make sure to include your RMA number and a copy of the original invoice or order confirmation with the return package.

13. Customer Support

If you have any questions or need assistance with your return or refund request, please don’t hesitate to contact our customer support team:

Phone: (803) 555-7283
Email: support@chicxmist.com
Website: www.chicxmist.com

We are committed to making your experience as smooth as possible, and we are here to help you with any issues you may have.

14. Policy Updates

ChicXMist reserves the right to update or modify this Refund and Returns Policy at any time. All changes will be posted on our website with an updated effective date. We recommend reviewing this policy periodically to stay informed about our return and refund practices.