Sales Policy

Effective Date: December 26, 2024

Welcome to ChicXMist, your go-to store for high-quality auto wheels. Our sales policy is designed to provide a smooth and transparent purchasing experience for all our customers. Please take the time to read our terms and conditions for sales, which govern your purchase with us.

1. General Terms

By placing an order with ChicXMist, you agree to the terms of this Sales Policy, which outlines the conditions of your purchase, payment, shipping, and returns. We are committed to providing you with high-quality auto wheels and ensuring your complete satisfaction.

2. Pricing and Availability

  • Prices: The prices listed on ChicXMist.com are in USD (United States Dollars). Prices are subject to change without notice. However, once you have placed an order, the price of the product will remain locked for that specific order.

  • Product Availability: All products offered on our website are subject to availability. If a product is out of stock or unavailable, we will notify you as soon as possible. In such cases, we will provide alternative options or issue a full refund if the item is no longer available.

  • Promotions and Discounts: We occasionally offer special promotions and discounts. These promotions are subject to the terms specified in the promotion itself. Discounts cannot be combined with other offers or applied to previous purchases.

3. Order Process

  • Order Confirmation: Once you place an order with ChicXMist, you will receive an order confirmation email. This email will include your order details, including the items purchased, order number, and total cost.

  • Order Processing: After receiving your order, we will begin processing it as soon as possible. Order processing times may vary, but typically, orders are processed within 1-2 business days.

  • Order Cancellations: If you wish to cancel an order, please contact our customer service team immediately. If the order has not yet been processed or shipped, we will gladly cancel it and issue a full refund. Once an order has been shipped, it cannot be canceled.

4. Payment Methods

We accept the following payment methods for online purchases:

  • Credit Cards: Visa, MasterCard, American Express, Discover
  • Debit Cards: Visa, MasterCard
  • PayPal: PayPal and PayPal Credit
  • Gift Cards: ChicXMist gift cards (if available)
  • Other Payment Methods: Additional methods may be available at checkout.

By providing payment information, you represent and warrant that you have the legal right to use the payment method you’ve chosen.

5. Shipping and Handling

  • Shipping Fees: Shipping costs are calculated at checkout based on the delivery method and location. ChicXMist ships to all 50 U.S. states and offers international shipping for certain locations.

  • Shipping Time: Shipping times vary depending on your location and the shipping method you choose. Typically, domestic shipments take 3-7 business days for standard delivery. Expedited options are available at checkout for faster delivery.

  • Order Tracking: Once your order has shipped, you will receive an email with tracking information so that you can monitor the progress of your shipment.

  • Shipping Delays: While we strive to process and ship orders promptly, shipping delays may occur due to circumstances beyond our control, such as weather conditions or carrier issues. ChicXMist is not responsible for any delays caused by third-party carriers.

6. Sales Tax

Sales tax is calculated and applied to your order based on the applicable tax rate for your location. If you are located in a state that requires sales tax, it will be added to the total cost of your purchase during checkout.

7. Returns and Exchanges

We want you to be completely satisfied with your purchase. If you are not satisfied, please refer to our Refund and Returns Policy for information on how to return or exchange your items.

  • Returns: Returns must be requested within 30 days from the date of delivery. Returned items must be in their original, unused condition and packaging.

  • Exchanges: If you wish to exchange an item, you can follow the return process and place a new order for the desired item. Exchanges are subject to stock availability.

8. Product Warranty

ChicXMist offers a limited warranty on all auto wheels sold on our website. The warranty covers manufacturing defects in materials and workmanship for a specific period (usually 1 year from the date of purchase). It does not cover damage caused by improper installation, misuse, or normal wear and tear.

For more details about the warranty, please refer to the Warranty section on our website or contact our customer support team.

9. Product Descriptions and Images

We make every effort to ensure that product descriptions, specifications, and images on our website are accurate. However, we do not guarantee the accuracy or completeness of the information. In the event of an error, we reserve the right to correct any mistakes in product descriptions or prices.

Images on our website are for illustrative purposes only and may not represent the actual product. Please refer to the product specifications for exact details.

10. Customer Responsibility

By purchasing from ChicXMist, you agree to:

  • Proper Usage: Ensure that the products purchased are used in accordance with the manufacturer’s guidelines and specifications.

  • Installation: If applicable, you are responsible for having the products installed by a qualified professional.

  • Inspect Products: Inspect your products upon arrival to ensure they are free of defects or damages. If there are any issues, please contact us immediately.

11. Limitations of Liability

ChicXMist is not responsible for any damages or losses resulting from the use or installation of our products. In no event shall our liability exceed the purchase price of the product in question.

We are also not liable for any indirect, incidental, or consequential damages that may arise from the use of our products, including but not limited to damage to your vehicle or property.

12. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal information when making a purchase.

13. Policy Changes

ChicXMist reserves the right to update or modify this Sales Policy at any time. Any changes to this policy will be reflected on our website with an updated effective date. We recommend reviewing this policy regularly to stay informed.

14. Customer Support

If you have any questions or concerns about your purchase, please don’t hesitate to contact our customer support team:

Phone: (803) 555-7283
Email: support@chicxmist.com
Website: www.chicxmist.com