Shipping Policy

Effective Date: December 26, 2024

At ChicXMist, we strive to provide a seamless and convenient shopping experience. We understand that timely delivery is important to you, which is why we offer various shipping options to ensure your auto wheels and products are delivered in a timely manner.

Please read this Shipping Policy carefully to understand our shipping practices.

1. Shipping Methods and Delivery Times

We offer a variety of shipping methods to suit your needs. Shipping times may vary depending on your location and the shipping option selected during checkout. Below are the general shipping methods available:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-4 business days
  • Overnight Shipping: 1 business day (orders must be placed before 12:00 PM ET for same-day processing)

Please note that shipping times are estimates and are not guaranteed. Actual delivery times may vary due to external factors, including carrier delays, weather conditions, and holidays.

2. Shipping Fees

Shipping fees are calculated at checkout based on the destination and the shipping method chosen. You will be able to review your total shipping cost before completing your order. ChicXMist offers the following:

  • Free Shipping: Available on orders over $100 (within the contiguous United States).
  • Flat Rate Shipping: A standard fee for orders below $100.

Please note that shipping fees for international orders will vary depending on the country and shipping method selected.

3. Shipping Locations

We currently offer shipping to:

  • Domestic: All 50 U.S. states, including Alaska and Hawaii.
  • International: We ship to selected countries worldwide. International orders may incur additional shipping costs and customs fees.

If you are ordering internationally, please ensure that you are aware of any import restrictions or duties that may apply to your country of residence.

4. Order Processing

  • Processing Time: Orders are typically processed within 1-2 business days of receiving your order. During high-demand periods or holidays, processing times may take longer, but we will notify you if there are any delays.

  • Order Confirmation: After placing your order, you will receive an order confirmation email with details of your purchase. You will also receive a shipping confirmation email once your order has been shipped, along with a tracking number (if applicable).

5. Shipping Restrictions

  • P.O. Boxes: We currently do not ship to P.O. Boxes. Please provide a physical shipping address when placing your order.
  • Undeliverable Packages: If a package is returned to us as undeliverable (e.g., due to incorrect or incomplete address information), we will contact you to arrange for reshipment. You may be responsible for additional shipping charges.

6. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with tracking information (if applicable). You can track your order directly through the carrier’s website.

If you have any issues tracking your order, please feel free to reach out to our customer service team for assistance.

7. Shipping Delays

While we make every effort to ensure timely delivery, ChicXMist is not responsible for delays caused by external factors such as:

  • Weather conditions
  • Carrier delays
  • Incorrect or incomplete address information
  • Customs processing (for international orders)

We will work with you to resolve any issues related to shipping delays, but we are not liable for delays beyond our control.

8. Damaged or Lost Items

If your order arrives damaged or is lost during transit, please contact us immediately at support@chicxmist.com. We will assist you with filing a claim with the shipping carrier and arrange for a replacement or refund as necessary.

  • Damaged Items: If your product is damaged during shipping, please keep all packaging materials and take photos of the damaged item and packaging. This will help us with the claims process.

  • Lost Items: If your package has not arrived within the estimated delivery window, please reach out to our customer support team. We will work with the carrier to investigate and resolve the issue.

9. Return to Sender / Incorrect Address

If a package is returned to us due to an incorrect address or failure to claim the item, we will attempt to contact you for further instructions. If you provide a corrected address, we will reship the order. Additional shipping fees may apply for reshipment.

10. International Shipping

For international orders, ChicXMist offers shipping to select countries. Please note that the shipping fees and delivery times for international orders will vary based on the destination. Additionally, international customers are responsible for any customs duties, taxes, or fees that may apply in their country.

  • Customs and Duties: You may be required to pay import duties or taxes upon receiving your international order, depending on your country’s regulations. These charges are the responsibility of the buyer, and we recommend checking with your local customs office for information on fees that may apply.

  • International Shipping Restrictions: We are unable to ship to certain countries due to restrictions. Please check during checkout to ensure that we can ship to your location.

11. Customer Support

If you have any questions about your order or need assistance with shipping, please feel free to contact us:

Our customer support team is available Monday to Friday, 9:00 AM – 5:00 PM EST.

12. Changes to the Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the Effective Date will be updated. By continuing to use our services after any changes, you agree to the updated terms.